Collecting Students’ Browser Information (Teacher)

Sometimes teachers may experience problems viewing students’ grades and user reports for H5P or SCORM activities. In these cases, students have typically completed the activities and advanced to the summary (final) slide in H5P or clicked a SCORM’s Exit activity button, but their grades do not appear in their reports. This issue is most likely caused by the students’ browser settings such as an outdated browser, a configuration that is not compatible, or a browser plug-in or add-on that is interfering with Avenue.

If teachers observe such issues, it is recommended that they collect the students’ browser information and fill out this form for further investigation. 

To collect students’ browser information:

1. Ask students to go to https://www.whatismybrowser.com/.

2. Ask learners to click on Copy URL to clipboard.

The URL is now copied to the clipboard. 

Note: If students do not see the Copy URL to clipboard button on their page, ask them to copy the complete link under the Your web browser's unique URL: section that starts with whatismybrowser.com/. 

3. Instruct students to paste this URL in an email and send it to you. It will be a link similar to this: https://whatismybrowser.com/w/WYSYTSC

4. If a number of students are experiencing the problem, fill out the form for each learner with the issue. Alternatively, you may collect the URL for all students who are experiencing the same problem and forward them to your mentor together with their first and last names.